Reference

Terms That Govern Your ee99 Account

These terms set out what you agree to when you open and use an ee99 account. Access and eligibility depend on your local law and the region you are in — read these terms carefully before you deposit or play.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region accessSubject to local law
ee99 Terms That Govern Your ee99 Account
HOW WE OPERATE

How ee99 Handles Your Account and Data

We keep your account data secure using encrypted connections across every session, whether you are on mobile or desktop. Here is how we handle the key areas that matter to you.

Account Security Your account is protected by password and OTP verification on login. If you notice unusual activity, contact support immediately and we will freeze the account while we investigate.
Payment Verification Withdrawals to bKash, Nagad or Rocket go through an identity check against the wallet number registered on your account. This step protects you from unauthorised withdrawals.
Data Retention We retain account and transaction records for as long as required by applicable rules in your region. You can request a summary of your data by contacting support through live chat or email.
Requesting Changes To update your registered mobile number, wallet details, or personal information, go to Account Settings or contact support. Changes to payment details require re-verification before they take effect.
TERMS CONTACT

Reach Us About These Terms

Live Chat Open the chat widget from any page on ee99 to ask about a specific clause, a payment dispute, or an account restriction. Our team responds in English.
Email Support Send a detailed query to our support address for written confirmation of how a term applies to your account. Useful for withdrawal holds or account-closure requests.
Account Help Centre The Help Centre in your account dashboard covers common terms questions — payment rules, account limits, and what happens when a transaction is flagged for review.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most from accounts in Bangladesh.

Account eligibility depends on your age and the laws of your region. Access is available only where local law permits it. We do not accept accounts from regions where online gaming is prohibited.

We will post any update to this page and note the revision date. Continuing to use your account after a change is posted means you accept the updated terms. We aim to give reasonable notice for significant changes.

Wallet details linked to your account are retained for the period required by applicable rules, then removed. Contact support to request early deletion where local law allows it.

Reach out via live chat or email with your account ID and the specific transaction or restriction in question. Our team will review it and respond with a written explanation within a reasonable timeframe.

Yes. All activity on your account — including sportsbook wagers on cricket, BPL matches, and other events — falls under these terms. Availability of specific markets depends on your region and local law.

Log in and go to Account Settings, or contact support directly. We will provide a summary of your data in line with applicable rules for your region. Processing time may vary.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.