Reference

What Governs Your Account on ee99

Your use of ee99 is subject to these legal terms, and access depends on your local law and eligible regions. Read through the conditions below so you know exactly where you stand before you deposit via bKash, Nagad, or Rocket.

Jurisdiction-dependent accessAccount holder obligationsbKash, Nagad, Rocket coveredPolicy updates notified

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Terms That Apply to Your Use

ee99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms form the agreement between you and ee99 when you create an account and use the platform. By registering, you confirm that you meet the eligibility requirements under the laws of your region — we do not determine local legality on your behalf, and it

1
is your responsibility to check whether online gaming is permitted where you are located. All financial activity on your account — including deposits through bKash, Nagad, and Rocket, and any withdrawal requests — is governed by these terms. Withdrawals are processed back to the same wallet
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used for the deposit where technically possible. We reserve the right to request identity verification before releasing funds, and accounts found to have provided false information may be suspended pending review. We may update these terms at any time. When we do, we will notify you
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through your registered contact. Continued use of the platform after a policy update constitutes acceptance of the revised terms. If you disagree with any change, you should stop using the platform and contact our support team to close your account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We take the security of your account and personal data seriously. Here is how we manage the key areas that affect you as an account holder on ee99.

Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by applicable regulations. You may request details of what we hold.

Cookie Use

We use cookies to keep your session active across devices — so your lobby state on mobile carries over when you switch to a browser tab. You can manage cookie preferences in your browser settings.

Account Security

Your account is protected by OTP verification on login. If you notice any unrecognised activity, use the Easy Account Security option in your dashboard to lock access immediately.

Data Requests

To request a copy of your data, correct inaccurate details, or ask us to delete your account information, contact support with your registered bKash or Nagad number for identity confirmation.

LEGAL CONTACT PATHS

Reach Us About Policy Questions

If you have a question about these terms, your account status, or a transaction dispute, our support team handles policy queries directly. Raise your concern through any of the channels below and we will respond with the relevant policy detail.

Team online

Live Chat

Open the chat widget from any page on ee99 to reach the support team. Policy and account queries are handled in the same queue as general help.

Email Support

Send your legal or account query to our support address. Include your registered mobile number so we can locate your account and respond accurately.

Account Help Centre

Your account dashboard includes a help section where you can submit a formal dispute or request a review of a transaction or policy decision.

Common Questions About These Terms

These are the questions we hear most often about legal terms, account rights, and how our policies work in practice.

Access depends on your local law and eligible region. We do not make that determination for you — check the rules that apply where you are located before opening an account.

We may update terms at any time and will notify you via your registered contact. Continuing to use the platform after an update means you accept the revised conditions.

If we cannot verify your identity, your withdrawal may be held pending further checks. Contact support with a valid ID and your registered mobile number to resolve it.

Contact our support team through live chat or email, confirm your identity with your registered bKash or Nagad number, and request account closure and data deletion in the same message.

Withdrawals are returned to the same wallet — bKash, Nagad, or Rocket — used for the original deposit, where technically possible. Exceptions are handled case by case by our support team.

Submit a formal dispute through the Account Help Centre in your dashboard. Include the relevant transaction or policy reference and our team will review and respond with the applicable policy detail.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoRocket Quickcash Accountee99 Login

What Governs Your Account on ee99

Account Security and Data Practices

Reach Us About Policy Questions

Live Chat

Email Support

Account Help Centre

Common Questions About These Terms

01 Does Bangladesh law allow me to use ee99?

02 Can ee99 change these terms without warning?

03 What happens if my identity verification fails?

04 How do I close my account and request data deletion?

05 Which wallet does my withdrawal go back to?

06 Who do I contact if I disagree with a policy decision?

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