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How ee99 Handles Your Personal Information

Your account data — including your name, contact details, and payment activity through bKash, Nagad, or Rocket — is handled with care and kept only for the purposes described in this policy.

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ee99 How ee99 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply standard security measures to your account data, including encrypted connections and access controls that limit who inside ee99 can view your information. Here is what that looks like in practice across the key areas of your account.

Cookies and Session Data We use session cookies to keep you logged in across devices. Switching from your phone to a browser does not force a new login — your session carries over securely.
Payment Data Handling Transaction details for bKash, Nagad, and Rocket payments are passed only to the relevant payment processor. We do not store your mobile wallet PIN or full transaction credentials on our servers.
Account Security Your account is protected by OTP verification on login. If we detect an unusual access attempt, we flag it and may ask you to re-verify before allowing entry.
Data Retention and Deletion We keep your account data while your account is open and for a period after closure as required by law. You can request deletion of non-essential data by contacting support.
PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is used, want to request a correction, or need to close your account and ask about data deletion, our support team handles privacy requests directly. Response times depend on the nature of your request and your region.

Live Chat Start a chat from your account dashboard. Available for account and privacy queries during support hours.
Email Support Send your privacy request to our support address. Include your registered phone number for faster handling.
Account Settings Some data changes — like updating your phone number or email — can be done directly inside your account settings without contacting support.

Common Questions About Your Data

These are the questions we hear most often about how ee99 handles personal information. If your question is not here, reach out through live chat or email.

We collect your name, phone number, email address, and payment activity linked to your bKash, Nagad, or Rocket account. This is the minimum needed to run your account and process transactions.

We share data only with payment processors — bKash, Nagad, Rocket — and only the details needed to complete your transaction. We do not sell your data to advertisers or unrelated third parties.

Contact our support team via live chat or email with your registered phone number. We will confirm your identity and provide the data we hold on your account within a reasonable timeframe.

Yes. After your account is closed, you can request deletion of non-essential data. Some records may be retained as required by applicable law. Contact support to start the process.

Cookies keep your session active so you stay logged in when switching between your phone and a browser. We also use them to remember your preferences and maintain account security across devices.

Yes. The rights available to you — including access, correction, and deletion — depend on your local law and eligible regions. Players in Bangladesh should refer to applicable local data protection rules.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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